No payment is required when ordering, only once your order is received. Methods of payments accepted are, credit card (Visa or MasterCard), money order or cheque in the name of the publisher. To simplify your payments, we recommend pre-authorized payments on your credit card: a transaction will be processed at the release of a delivery.
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The delivery will be carried out as soon as possible. The orders are sent out approximately every 4 weeks.
Our offers are limited to a single collection per household.
No, the delivery and billing address must be identical.
If you have not sent your payment, please do it as quickly as possible to keep your subscription activated.
It is possible that your payment was taken at the same time the notice was sent out. If this was the case, please ignore the renewal notice.
Simply by contacting our Customer Contact Center and reporting the reception of a defective product, we then will take care of replacing any defective item as soon as possible. Express Mag will handle your request within the limits of available stocks.
If you decide not to keep an item, for whatever reason, you must return it in its original packaging with the invoice within 10 days of reception.
To cancel your subscription, communicate with our Customer Contact Center at 1 800 363 1310 (toll free - service in French) or 1 877 363 1310 (toll free - service in English).
Customer Contact Centre: 1-877-363-1310