Magazines

What are the accepted methods of payment to pay my subscription?

The payment methods accepted are by credit card (Visa or MasterCard) or cheque in the name ExpressMag. To simplify your payments, we recommend pre-authorized payments on your credit card. This method is used for an open-ended subscription (automatic renewal) which will permit you to pay your subscription in different instalments by direct debit via your credit card.

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I have just subscribed. When will I receive my first issue?

The delivery will be made by Express Mag as quickly as possible. The delivery deadline is estimated between 4 to 6 weeks following the reception of your payment.

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May I change the delivery address of my magazine?

You can change the delivery address of your magazine at any time. To communicate to us your new address, you must complete the form change of address. Attention, the modification entered will change the delivery address for all your subscriptions.

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Can the delivery address differ from the billing address?

Yes delivery and billing address can differ but only in the case of a gift subscription. Otherwise the delivery and billing address must be identical.

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Is it possible to transfer my subscription towards another magazine?

If your current magazine does not please you anymore, Express Mag offers you the possibility of transferring your subscription towards another title. Choose a new magazine among our big variety of titles and Express Mag will take care of the rest. Contact the Customer Contact Center for more information.

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How many issues did I receive yet?

By creating your Express Mag account, you can know the number of copies which you already received. In the section My Profile, you will find all the relevant information for the management of your subscriptions. Please note that you can only get this information by subscribing through our Website!

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How to renew my subscription?

Renewing a subscription has never been easier. You will receive a renewal notice by mail shortly before the expiration of your subscription. This renewal notice will indicate the total cost of your renewal. You will just have to complete and return this renewal notice to the indicated address along with your payment.

If you have an Express Mag account, you can renew your subscription online in the section My Profile. Finally, you can also contact Customer Contact Center to re-subscribe. Express Mag advises you to renew your subscription as soon as possible to avoid missing an issue of your favourite magazine.

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Can the price change in the course of my subscription?

No. You will preserve your preferential rate for the duration of your subscription!

Please note that in the case of an open-ended subscription, renewal will be automatic. It will offer you all the same advantageous conditions, unless you are advised in writing by Express Mag of a price increase.

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I renewed my subscription but I’m still receiving renewal notices. Is it normal?

It is possible that the renewal of your subscription was taken at the same time the renewal notice was sent out. If this was the case, please ignore the renewal notice.

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Can I order previous issues?

Express Mag offers the possibility of buying previous numbers on certain magazines. You just have to consult the product sheet of your magazine preferred on our web site to verify if this option is offered. Express Mag will handle your order within the limits of available stocks.

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Can I offer a subscription as a gift?

To offer a subscription as a gift would be a magnificent present for your dear ones. Choose the magazine which you wish to offer among our big variety of titles. Add it to your basket and do not forget to tick the compartment subscription present. The subscription present will be delivered to the address which you will indicate during the process of purchase.

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Can I suspend my subscription?

Yes, Express Mag offers you the possibility of suspending your subscription and it, for indefinite duration. Suspend your subscription during your absence by indicating to us your date of return and we shall take charge. We shall restart the deliveries of your subscription at the indicated date.

To suspend your subscription, communicate with our Customer Contact Center at 1 800 363 1310 (toll free - service in French) or 1 877 363 1310 (toll free - service in English).

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Can I make a complaint for a missing issue?

You can, any time, contact us to demand a missing issue. We shall do everything we can to offer you a quality service. Please, however note that the complaints for a missing issue must be made to us within the next 60 days of the date the magazine is released on newsstands. Express Mag will handle your complaint within the limits of available stocks.

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How to cancel my subscription?

Express Mag makes a commitment to offer you a quality service. To cancel your subscription, communicate with our Customer Contact Center at 1 800 363 1310 (toll free - service in French) or 1 877 363 1310 (toll free - service in English).

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What is the reimbursement policy of Express Mag?

If for whatever reason you are not completely satisfied by our service, you can cancel your subscription and ask for a refund of the remaining issues. Express Mag will refund you the difference.

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I forgot my password. How can I change it?

To change your password, you just have to indicate your e-mail address and submit us your request. An e-mail will then be sent to you and will explain the steps to follow. For your security, Express Mag will never ask you to send your password by e-mail.

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